Frequently Asked Questions
Why Choose Us?
Come to Leydens Cellular that was voted Ankeny’s Best 15 years in a row by Press Citizen readers! With over 20 years of hands-on cellular sales and technical support experience and a Verizon Wireless store front, not only can you drop off your phone any time for repair, but we offer one of the largest iPhone case selections in the Des Moines metro area, multiple phone insurance options, or we even can set you up with a new iPhone on a Verizon Wireless package!
What quality of parts do you use?
We know you have many options for repairing your device. With those options also comes a huge gap in quality of parts and service. There are multiple types of parts available for iPhone repair, ranging from China copy, Aftermarket LCD and Glass, Refurbished, and Original. Many stores may offer cheaper prices for repair, but with that also comes cheaper part quality (weaker glass and LCD, touch sensitivity issues, lackluster brightness and color reproduction, ect). Rest assured we use only original quality parts for the highest satisfaction and proven results.
What is 3rd party repair?
Third party repair is an independent entity that repairs outside of the manufacturer(Apple) infrastructure. This allows you a much cheaper option than going directly through the Apple repair chain. I have been repairing devices before the iPhone 3G, with tens of thousands of devices repaired.
How does rush fee on Game Console repair work?
The HDMI port repair, and most other issues are mother board issues, that are micro soldered directly to the board. This does require some time to disassemble the device and perform the repair. We offer overnight service, that you can drop the device off anytime during normal hours. For customers that are from out of town, we do offer a Rush Service for a $30 fee. This will prioritize your device first, so you do not have to drive back the following day. While most repairs will done in 2-3 hours, there can be further damage to the board we would need to address. If we can not repair the device in under 3 hours, we will waive the rush fee.
What is the average turn around time for Phone Repairs?
Almost all phone repairs can be done with-in an hour localy, but worst case scenario it will be done overnight due to a high volume of repairs. We offer free loaner phones if a longer repair time is expected. Don’t hesitate to schedule an appointment, all appointments on screen repairs will be fixed in an hour or less!
What is your warranty?
Unfortunately, when you break your glass/LCD screen or get your phone wet, your OEM warranty is no longer valid through Apple. If Iowa iRepair works on your device you will lose any warranty that you had left. We do offer our own parts warranty of 12 months. This does not cover physical damage (broken glass, drops, etc) or water damage. Iowa iRepair does have the right to void warranty if any of the above is noticed.
Can't I Just Buy A New iPhone?
Most people do not realize the retail cost of an iPhone. When you sign an agreement with your carrier, you are paying the full retail of your device over 24-36 months. If you do not have insurance, or are available to renew, Apple retails the iPhone starting at $600 all the way up to $1500 depending on the size. Repair is a valid option.
Why not go through Apple?
Apple will replace your device (with a refurbished phone) for a fee of $250 -$650 or need to have your device for hours to days. For less expense, a much faster turn around, no need to transfer data and set up a new device, it only makes sense to get the same quality repairs from me!
